A few days ago, I experienced what could have been the biggest slap to me so far as a public servant. I accompanied a client to a cashier of a department. Unfortunately, there was a problem in the documents brought by my client. Instead of properly explaining to us to resolve the problem, the cashier simply shouted at us and said, “Ibalik nyo yan! Di yan pwede! (Return that! That is not acceptable!)”.
I was so embarrassed because my client had to go back all the way to Manila (we were in Taguig) and return again just to address a matter which could have easily been solved if she allowed us to explain. I was so pissed but I decided not push the matter because my client could be placed in more jeopardy.
This is not the first time I encountered “scary” or “rude” government employees. But most of the time, I just let it go because these people may have reasons why they have such attitude. I also learned through experience that if I talk to them in a nice and patient way, they will also treat you nicely. Of course, there are exceptions. There are simply people who are too rude and filled with bitterness for the world.